Our Store Policies
Because We Care
At Magnolia Thread, we’re dedicated to giving our customers a fair, rewarding and enjoyable online shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Shipping and Delivery
How It Works
Magnolia Thread utilizes various shipping methods. Shipping is a flat rate of $8.50. Delivery times range between 2 and 10 business days. Due to Covid-19, shipping times may vary. Please contact us for additional shipping options.
Our Return Policy
How It Works
We accept returns in new condition up to 30 days from the date printed on the receipt. Items must be unwashed, unworn, and unaltered to receive a refund. Once returns are received, refunds will be issued within 3 to 5 business days. Refunds will be issued in the form of payment used in the purchase. Shipping fees are non-refundable.
All About Information Security
This privacy notice discloses the privacy practices for Magnolia Thread and our website; www.magnolia-thread.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
What information we collect;
With whom it is shared;
How it can be corrected;
How it is secured;
How policy changes will be communicated; and
How to address concerns over misuse of personal data.
It is optional to subscribe to the mailing list. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We do not share any personal or aggregated demographic information with any partners or advertisers.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in.
Surveys & Contests
From time-to-time we will request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Notification of Changes
Whenever material changes are made to the privacy notice specify how you will notify consumers.